Please keep walking if you never complain about their transfer speed. if you think what you paid for is good enough for 10mbytes/s then just ignore this review.
I am a customer from Australia. I pick Mega because they are New Zealand company which I thought it could be very good. I've been with MEGA.NZ for 1 year for their business account. I can honestly tell you their service is going down. They never admit they have server-side transfer speed limit, instead they shift the problem to customers' internet issue. Sorry this trick might work for some standard customers with small plan, but I do not buy it. They asked me to open speedtest.net to choose Datacentre Luxembourg S.A for speed test where I assume their server is. I know our local server in Australia wouldn’t perform good to that location and they would say "that’s your network problem".
I picked 2 dedicated 1G port servers in our Germany node and Finland Node and both give the result around 400Mbit download and 900Mbit upload, which is equal to 400/8=50Mbtye/s and 112Mbtye/s. which means the communication is very smooth between the datacentres where my servers are and their storage datacentre in Luxembourg. I opened web mega, transfer speed for a 5G file is like 10Mbtye/s , the other one is 8Mbtye/s. How could that be possible? ok. I picked another server of ours in Luxembourg a few kms away from their datacentre giving a speed test result 400Mbit D/ 400Mbit/U, guess what? using they server to transfer a 5G file gives an average speed 5Mbtye/s. The customer service could not comment on this. Instead they said my test result is just a screenshot that is not clear enough. What does that mean? maybe they were never taught their company has hard server-side speed limit. They are trained to shift speed issue to customers' network. I cannot say all account has the same speed limit because I did not test others. but our business has used only 3.5T in total in 1 year and not doing more than 50G transfer every month.
Next day, I was asked to perform more "speedtest" and traceroute
I gave speed test to both the nearest exchange and their datacentre.
- a screenshot of the speeds downloading AND uploading (separately, and while you're not transferring other data) a file that's at least 10-100 MB (small files fluctuate too greatly to test correctly).
"You must be joking. I couldn't think any provider would ask me to test only a 100MB size file while the cap is 10MB/s , it takes <10sec or faster to finish due to cache. Can we get someone from technical team or you can just admit there is a server speed limit for anything larger than 100MB and I will keep walking and not bother you."
I was asked to do a 10-100MB upload and download speed test. what a professional test?! It's a joke. I replied them this and they got back to me another amazing answer
"Because that's a common thing people do! "