Server side transfer speed limit, unprofessional customer support and dishonest policy.
Please keep walking if you never complain about their transfer speed. if you think what you paid for is good enough for 10mbytes/s then just ignore this review.
I am a customer from Australia. I pick Mega because they are New Zealand company which I thought it could be very good. I've been with MEGA.NZ for 1 year for their business account. I can honestly tell you their service is going down. They never admit they have server-side transfer speed limit, instead they shift the problem to customers' internet issue. Sorry this trick might work for some standard customers with small plan, but I do not buy it. They asked me to open speedtest.net to choose Datacentre Luxembourg S.A for speed test where I assume their server is. I know our local server in Australia wouldn’t perform good to that location and they would say "that’s your network problem".
So,
I picked 2 dedicated 1G port servers in our Germany node and Finland Node and both give the result around 400Mbit download and 900Mbit upload, which is equal to 400/8=50Mbtye/s and 112Mbtye/s. which means the communication is very smooth between the datacentres where my servers are and their storage datacentre in Luxembourg. I opened web mega, transfer speed for a 5G file is like 10Mbtye/s , the other one is 8Mbtye/s. How could that be possible? ok. I picked another server of ours in Luxembourg a few kms away from their datacentre giving a speed test result 400Mbit D/ 400Mbit/U, guess what? using they server to transfer a 5G file gives an average speed 5Mbtye/s. The customer service could not comment on this. Instead they said my test result is just a screenshot that is not clear enough. What does that mean? maybe they were never taught their company has hard server-side speed limit. They are trained to shift speed issue to customers' network. I cannot say all account has the same speed limit because I did not test others. but our business has used only 3.5T in total in 1 year and not doing more than 50G transfer every month.
Next day, I was asked to perform more "speedtest" and traceroute
I gave speed test to both the nearest exchange and their datacentre.
- a screenshot of the speeds downloading AND uploading (separately, and while you're not transferring other data) a file that's at least 10-100 MB (small files fluctuate too greatly to test correctly).
"You must be joking. I couldn't think any provider would ask me to test only a 100MB size file while the cap is 10MB/s , it takes <10sec or faster to finish due to cache. Can we get someone from technical team or you can just admit there is a server speed limit for anything larger than 100MB and I will keep walking and not bother you."
I was asked to do a 10-100MB upload and download speed test. what a professional test?! It's a joke. I replied them this and they got back to me another amazing answer
"Because that's a common thing people do! "
Serious???
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